The Road Accident Fund seeks a qualified service provider for the migration of Ivanti ISM to a cloud-based ITSM enterprise premium SaaS solution, including five years of support and maintenance.
The Road Accident Fund (RAF) is inviting proposals from experienced service providers to facilitate the migration of its current Ivanti IT Service Management (ISM) system to a cloud-based enterprise premium Software as a Service (SaaS) solution. This project aims to enhance the efficiency and effectiveness of IT service delivery while ensuring that the RAF can leverage the latest technology in cloud computing. The selected provider will be responsible for the entire migration process, which includes planning, execution, and post-migration support.
In addition to the migration, the tender requires comprehensive support and maintenance services for a duration of five years. This includes regular updates, troubleshooting, and user training to ensure that the RAF staff can fully utilize the new system. The successful bidder will need to demonstrate expertise in cloud-based ITSM solutions, a proven track record of similar migrations, and the ability to provide ongoing support tailored to the needs of the RAF. This initiative is crucial for improving operational efficiencies and enhancing service delivery to the public, ultimately contributing to the RAF's mission of providing support to road accident victims.
This tender is suitable for IT service providers with expertise in cloud solutions, particularly those experienced in ITSM systems and SaaS implementations. Companies that can demonstrate a strong history of successful migrations and ongoing support services are encouraged to apply.
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