The Property Practitioners Regulatory Authority seeks proposals for co-sourced call centre services for a three-year period. Key requirements include staffing, training, and a robust management solution to enhance customer service.
The Property Practitioners Regulatory Authority (PPRA) is inviting proposals for the provision of co-sourced call centre services over a three-year contract. This tender aims to enhance the interaction between the PPRA and its stakeholders, including property practitioners and the general public. The successful service provider will be responsible for staffing a team of qualified call centre agents, ensuring effective training, and implementing a comprehensive call management and reporting system. The call centre will operate from the PPRA premises in Sandton, Johannesburg, and will be required to handle a high volume of inquiries efficiently, with a focus on improving customer satisfaction and reducing call handling times.
The scope of work includes providing a fully operational call centre solution, which encompasses inbound and outbound call handling, data entry, and customer service support. The contractor must ensure compliance with South African laws and regulations while providing services in multiple languages. Additionally, the contractor will be responsible for maintaining a disaster recovery plan to ensure business continuity. This tender represents an opportunity for businesses with experience in call centre operations to contribute to the PPRA's mission of regulating the property sector effectively.
This tender is suitable for businesses specializing in call centre operations, customer service management, and those with experience in the real estate sector. Companies that can provide a scalable and adaptable call centre solution with a focus on quality assurance and customer satisfaction are encouraged to apply.