The Road Accident Fund seeks a qualified research agency to conduct a comprehensive Customer Satisfaction Survey. This project aims to gather insights on customer experiences and improve service delivery, with a focus on effective data analysis and reporting.
The Road Accident Fund (RAF) is inviting proposals from experienced research agencies to partner in conducting a Customer Satisfaction Survey. The primary objective of this survey is to assess the satisfaction levels of customers utilizing RAF services, identify areas for improvement, and enhance overall service delivery. The selected service provider will be responsible for designing the survey methodology, collecting data, and providing actionable insights based on the findings.
The scope of work includes developing a detailed survey instrument, conducting fieldwork to gather responses, and analyzing the data to generate comprehensive reports. The research agency will also be expected to present findings to RAF stakeholders and recommend strategies for improving customer satisfaction. This initiative is crucial for the RAF to align its services with customer expectations and enhance the overall user experience. The tender is open for submissions until November 13, 2025, and interested parties are encouraged to review the supporting documents for detailed requirements and guidelines.
This tender is suitable for research agencies with expertise in customer satisfaction surveys, data collection, and analysis. Companies with a proven track record in delivering similar projects and a strong understanding of the public sector will find this opportunity particularly relevant.
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