Privacy Policy

1. Introduction

Tactical Software Pty Ltd ("we," "us," or "our") operates AITenders, an AI-powered tender matching platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

2.1 Personal Information

We collect personal information that you provide directly to us, including:

• Name and contact information (email address, phone number)
• Business information (company name, industry, business address)
• Account credentials (username, password)
• Payment information (processed securely through Paystack)

2.2 Business Profile Information

When you create a business profile, we may collect:

• Company details and description
• Industry classification
• Business capabilities and services
• Geographic service areas
• Company size and structure

2.3 Usage Information

We automatically collect information about your use of the Service, including:

• Log data (IP address, browser type, access times)
• Usage patterns and preferences
• Tender search queries and interactions
• Bookmark and favorite tender selections
• Feature usage and engagement metrics

2.4 Technical Information

We collect technical information about your device and connection:

• Device type and operating system
• Browser type and version
• Connection information
• Cookies and similar technologies

3. How We Use Your Information

3.1 Service Provision

We use your information to:

• Provide and maintain the AITenders service
• Process your registration and manage your account
• Deliver AI-powered tender matching and recommendations
• Send notifications about relevant tender opportunities
• Process payments and manage subscriptions

3.2 Service Improvement

We use aggregated and anonymized data to:

• Improve our AI matching algorithms
• Enhance user experience and interface design
• Develop new features and functionality
• Analyze usage patterns and trends

3.3 Communication

We may use your contact information to:

• Send service-related notifications
• Provide customer support
• Send marketing communications (with your consent)
• Notify you of important updates or changes

4. Information Sharing and Disclosure

4.1 Service Providers

We may share your information with trusted third‑party service providers who assist us in areas such as:

• Payment processing
• Email delivery and communication
• Analytics and data processing
• Customer support services
• Infrastructure, hosting, and storage

We disclose only the minimum necessary information so these providers can perform their services. Where possible, we avoid naming specific vendors publicly unless required by law or necessary for transparency.

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Legal process or government requests
• Protection of our rights and property
• Emergency situations involving public safety
• Investigation of fraud or other illegal activities

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, subject to the same privacy protections.

4.4 Aggregated Data

We may share aggregated, anonymized data that does not identify individual users for research, analytics, or business purposes.

5. Data Security

5.1 Security Measures

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication
• Secure data storage and backup procedures

5.2 Data Retention

We retain your information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

6. Your Rights and Choices

6.1 Access and Control

You have the right to:

• Access and review your personal information
• Update or correct inaccurate information
• Request deletion of your account and data
• Export your data in a portable format
• Opt out of marketing communications

6.2 Account Settings

You can manage your privacy preferences through your account settings, including:

• Email notification preferences
• Data sharing settings
• Account visibility options

6.3 Cookies and Tracking

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our service.

7. International Data Transfers

7.1 Data Location

Your information may be processed and stored in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

7.2 Compliance

We comply with all applicable South African data protection laws and regulations, including the Protection of Personal Information Act (POPIA), as well as other relevant privacy standards.

8. Children's Privacy

Our service is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have collected such information, please contact us immediately.

9. Third-Party Links and Services

9.1 External Links

Our service may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites.

9.2 Third-Party Services

We may integrate with third‑party services (for example, payment processors and email providers). These services have their own privacy policies, which we encourage you to review.

10. Changes to This Privacy Policy

10.1 Updates

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices within the service

10.2 Continued Use

Your continued use of the service after changes to this Privacy Policy constitutes acceptance of the updated policy.

11. Data Breach Notification

In the event of a data breach that affects your personal information, we will:

• Notify you promptly in accordance with applicable laws
• Take immediate steps to contain and remediate the breach
• Cooperate with relevant authorities as required

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Tactical Software Pty Ltd
Email: support@tactical.software
Website: https://tactical.software

12.1 Privacy Officer

For privacy-specific inquiries, you may also contact our Privacy Officer at the above email address.

13. Complaints

If you believe we have not handled your personal information in accordance with this Privacy Policy, you may:

1. Contact us directly to resolve the issue
2. Lodge a complaint with the relevant privacy authority in your jurisdiction

We are committed to addressing privacy concerns promptly and appropriately.