Terms of Service

Last updated: August 26, 2025

Last updated: August 26, 2025

1. Acceptance of Terms

By using AITenders ("the Service"), operated by Tactical Software Pty Ltd ("we," "us," or "our"), you agree to these Terms of Service. If you do not agree, please do not use the Service.

2. What AITenders Does

AITenders helps businesses find relevant South African government tender opportunities. We use AI to match tenders to your business profile and provide simple tools to browse, search, and save opportunities.

Our service includes:

  • AI‑powered tender matching and shortlisting
  • Weekly email alerts (opt‑in) for new relevant tenders
  • Tender browsing, search, and bookmarking
  • Business profile setup to improve matches
  • Premium access to full details and advanced features

We are not an official government website. We aggregate and enhance publicly available tender information for your convenience.

3. Accounts

3.1 Registration

Some features require an account. You must provide accurate information and keep it up to date.

3.2 Security

You are responsible for your account and password. Tell us immediately if you suspect unauthorized use.

3.3 Business Profile

Completing your profile helps us find better matches. You confirm the information you provide is accurate and lawful to use.

4. Subscriptions and Billing

4.1 Plans and Pricing

Premium features are available by subscription (billed in ZAR). Pricing may change; any changes will apply to future billing cycles.

4.2 Payment Processing

Payments are processed securely by Paystack. By subscribing, you authorize recurring charges to your payment method until you cancel.

4.3 Trials (if offered)

From time to time we may offer a free trial. If offered, you can cancel anytime during the trial to avoid charges.

4.4 Cancellation

You can cancel at any time from your account. Your access continues until the end of the current billing period.

4.5 Refunds

We do not provide pro‑rated refunds for partial billing periods. Refund requests are handled case‑by‑case in line with applicable law.

4.6 Failed Payments

If a payment fails, we may pause premium features until the payment method is updated.

5. Using AITenders

5.1 What’s allowed

Use the Service to discover tenders and manage your business’ tender activity.

5.2 What’s not allowed

You agree not to:

  • Use the Service for unlawful purposes
  • Attempt to bypass security or access data you’re not allowed to see
  • Copy, scrape, or harvest data at scale without written permission
  • Interfere with or overload our systems
  • Share your login or resell access
  • Reverse engineer or misuse our AI outputs

5.3 Fair use

We may apply reasonable rate limits and anti‑abuse measures to keep the Service reliable for everyone.

6. Content and Intellectual Property

6.1 Our content

The Service, including our branding, UI, enhancements, summaries, and AI‑generated text, is owned by Tactical Software Pty Ltd and protected by law.

6.2 Your content

You own the content you upload. You grant us a non‑exclusive, worldwide, royalty‑free license to use it to operate and improve the Service.

7. Data, Privacy, and Third Parties

7.1 Data sources

Tender information is sourced from public suppliers and platforms. Availability and accuracy may vary and can change without notice.

7.2 AI processing

We use AI services to generate embeddings and recommendations. AI outputs are generated best‑effort and may contain errors.

7.3 Third‑party services

To provide the Service we use trusted third‑party providers for functions such as payment processing, email delivery, analytics, content/embedding generation, and data storage. We share only what’s needed to deliver the Service. See our Privacy Policy for details.

7.4 Data accuracy

We do not guarantee the accuracy, completeness, or timeliness of tenders or AI outputs. Always verify details with the original source.

8. Recommendations and No Guarantee

AI recommendations are suggestions only. They do not guarantee eligibility, compliance, or award of any tender. You are responsible for reviewing tender requirements and making your own decisions.

9. Availability

We aim for high uptime but may perform maintenance, updates, or improvements. The Service may be unavailable from time to time.

10. Disclaimers and Liability

THE SERVICE IS PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES.

11. Indemnity

You agree to indemnify and hold harmless Tactical Software Pty Ltd from claims arising out of your use of the Service or violation of these Terms.

12. Termination

We may suspend or terminate your account if we reasonably believe you’ve breached these Terms or are misusing the Service. You may delete your account at any time.

13. Changes to These Terms

We may update these Terms to reflect changes to the Service. If changes are material, we’ll notify you via email or in‑app notice. Continued use after the effective date means you accept the updated Terms.

14. Governing Law

These Terms are governed by the laws of Australia, without regard to conflict‑of‑law rules.

15. Contact

Questions? We’re here to help:

Tactical Software Pty Ltd
Email: support@tactical.software
Website: https://tactical.software