This tender seeks a qualified service provider to deliver co-sourced call centre services for a duration of three years. Key requirements include operational efficiency, customer service excellence, and compliance with industry standards.
The Estate Agency Affairs Board is inviting proposals for the provision of co-sourced call centre services for a period of three years. The successful bidder will be responsible for managing inbound and outbound calls, ensuring high-quality customer service, and providing support for various agency functions. This service is crucial for enhancing communication with stakeholders, improving customer satisfaction, and streamlining operations within the agency.
Key requirements for bidders include demonstrated experience in call centre operations, a robust infrastructure to handle call volumes, and the ability to provide comprehensive reporting and analytics. The selected provider will be expected to adhere to strict performance metrics and compliance standards, ensuring that all interactions are handled professionally and efficiently. This tender represents an opportunity for businesses specializing in call centre solutions to contribute to the public sector while enhancing their portfolio through a long-term contract.
This tender is suitable for businesses that specialize in call centre operations, customer service management, and telecommunications solutions. Companies with a proven track record in delivering high-quality support services and those capable of meeting public sector compliance standards are encouraged to apply.
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