This tender seeks to renew licensing, support, and maintenance for an existing cloud call centre and integrated ticketing solution for eight users over three years, ensuring operational continuity and enhanced service delivery.
The Makhado Local Municipality is inviting tenders for the renewal of licensing, support, and maintenance services for its current cloud call centre and integrated ticketing solution. This contract will cover a period of three years and is intended for eight active users. The successful bidder will be responsible for ensuring that the existing systems remain operational, up-to-date, and fully supported throughout the contract duration.
Key requirements include providing timely technical support, regular software updates, and maintenance services to ensure seamless functionality of the call centre and ticketing systems. The chosen service provider will also need to demonstrate experience in managing similar solutions and a commitment to delivering high-quality customer service. This tender offers an excellent opportunity for businesses specializing in cloud-based communication solutions and IT support services to contribute to the municipality's operational efficiency and enhance its service delivery capabilities.
This tender is suitable for IT service providers, software vendors, and companies specializing in cloud communication solutions that can deliver licensing, maintenance, and support services for call centre operations.
•••••• •••• ••••••• ••••• •••••• •••••• •••••• ••••.
Get full access to this tender, including documents, location, and contact details.