This tender seeks qualified providers for ICT desktop support services over a three-year period. Key requirements include technical expertise in hardware and software support, ensuring operational efficiency for the City of Tshwane's IT infrastructure.
The City of Tshwane invites tenders for the provision of ICT desktop support services for a duration of three years. The successful bidder will be responsible for delivering comprehensive technical support for desktop systems, including troubleshooting hardware and software issues, performing installations, and ensuring the smooth operation of IT services. This initiative aims to enhance the efficiency and reliability of the city's ICT infrastructure, thereby improving service delivery to its stakeholders.
Key responsibilities include responding to support requests, maintaining desktop equipment, and providing user training. Bidders must demonstrate a proven track record in ICT support, possess relevant certifications, and have the capacity to manage a high volume of support tickets effectively. The tender emphasizes the importance of timely service delivery and customer satisfaction, making it essential for bidders to showcase their service level agreements and response times. This tender presents an opportunity for businesses to engage with a significant public sector client and contribute to the enhancement of municipal services through effective ICT solutions.
This tender is suitable for IT service providers, particularly those specializing in desktop support and maintenance. Businesses with experience in public sector contracts and a strong technical support background are encouraged to apply.
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