The CSIR seeks quotations for the supply of Freshdesk ticketing software licenses. This procurement aims to enhance customer support capabilities and streamline ticket management processes within the organization.
The Council for Scientific and Industrial Research (CSIR) is requesting quotations for the procurement of Freshdesk ticketing software licenses. This software is essential for improving the efficiency and effectiveness of customer support services by providing a centralized platform for ticket management, tracking, and resolution. The licenses will enable CSIR to manage customer inquiries and support requests more effectively, ensuring timely responses and improved service delivery.
The selected vendor will be responsible for supplying the necessary licenses along with any required documentation and support services. Key requirements include the ability to integrate with existing systems, user-friendly interfaces, and robust reporting capabilities. The implementation of Freshdesk is expected to enhance communication between support teams and customers, ultimately leading to higher satisfaction rates and operational efficiency. Interested vendors should provide detailed quotations that outline pricing, support options, and any additional features that may benefit the CSIR's operations.
This tender is suitable for software vendors specializing in customer support solutions, particularly those with experience in providing Freshdesk licenses and related services. Businesses that offer integration support and training for software implementation will also find this opportunity relevant.
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