The CSIR seeks proposals for the modernisation of its telephony system through a cloud-based solution, including ongoing maintenance and support for five years. This initiative aims to enhance communication efficiency and infrastructure reliability.
The Council for Scientific and Industrial Research (CSIR) is inviting proposals for the modernisation of its telephony system, transitioning to a cloud-based telephone solution. This project encompasses not only the implementation of the new system but also the ongoing maintenance and support of the associated telephony infrastructure over a five-year period. The goal is to improve communication capabilities, reduce operational costs, and ensure that the telephony services are scalable and adaptable to future technological advancements.
Proposals should detail the technical specifications of the cloud-based solution, including features such as call management, voicemail, conferencing capabilities, and integration with existing systems. Additionally, bidders must outline their approach to maintenance and support, ensuring minimal disruption to CSIR operations. The successful vendor will demonstrate a commitment to service excellence and provide a clear service level agreement that guarantees performance standards and response times. This tender represents a significant opportunity for service providers in the telecommunications sector to partner with a leading research institution and contribute to its operational efficiency.
This tender is suitable for telecommunications companies, IT service providers, and vendors specializing in cloud-based communication solutions. Businesses with experience in system integration, maintenance services, and customer support in telephony systems are encouraged to apply.
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