This tender seeks qualified providers to deliver Software Assurance (SWA) services for NEC Univerge 3C and BCT systems over a 12-month period. Key requirements include expertise in software support and maintenance to ensure optimal system performance.
The Stellenbosch Municipality is inviting tenders for the provision of Software Assurance (SWA) services specifically for the NEC Univerge 3C and BCT systems. This contract will span a duration of 12 months, during which the selected service provider will be responsible for ensuring the reliability, security, and performance of these critical communication systems. The scope includes regular software updates, troubleshooting, and technical support to address any issues that may arise, thereby minimizing downtime and enhancing operational efficiency.
Potential bidders should possess demonstrated experience in software assurance and support services, particularly in relation to NEC products. The successful contractor will be expected to provide timely responses to service requests, maintain comprehensive documentation of all support activities, and offer training sessions for municipal staff as needed. By securing this service, the municipality aims to improve its communication infrastructure, ultimately leading to better service delivery to its constituents and increased operational productivity.
This tender is suitable for IT service providers with expertise in software assurance and support, particularly those familiar with NEC systems. Companies that can demonstrate a track record of delivering similar services to municipal or government entities are encouraged to apply.
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