This tender seeks to upgrade the eThekwini Municipality's existing Contact Centre System to a Cloud Unified Contact Centre Solution, including hosting, support, and maintenance for a duration of 36 months.
The eThekwini Municipality is inviting proposals for the upgrade of its existing Contact Centre System to a modern Cloud Unified Contact Centre Solution. This initiative aims to enhance communication efficiency and service delivery through advanced cloud technology. The successful bidder will provide comprehensive hosting, ongoing support, and maintenance services for a period of 36 months, ensuring the system remains operational and up-to-date.
Key requirements include the migration of current data to the new cloud-based platform, integration with existing municipal systems, and the provision of user training for staff. The solution should offer scalability, reliability, and robust security features to protect sensitive information. By adopting a cloud solution, the municipality aims to improve response times, increase customer satisfaction, and streamline operations, ultimately leading to better service delivery for its residents.
This tender is suitable for IT service providers, cloud solution vendors, and telecommunications companies with experience in contact centre technologies and municipal service solutions. Businesses that specialize in system integration, data migration, and ongoing technical support will find this opportunity particularly relevant.
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