The Road Accident Fund seeks a qualified service provider to deliver Client Service Orientation training for 54 employees. This training aims to enhance customer service skills and improve client interactions.
The Road Accident Fund (RAF) is looking to appoint a capable service provider to conduct Client Service Orientation training for a total of 54 employees. This training is essential for equipping staff with the necessary skills to provide exceptional customer service, thereby enhancing the overall client experience at the RAF. The successful provider will be expected to develop a tailored training program that addresses the specific needs of the RAF employees, focusing on effective communication, problem-solving, and customer engagement strategies.
The training should encompass various methodologies, including interactive workshops, role-playing scenarios, and practical exercises to ensure that participants can apply their learning in real-world situations. The program should also include assessments to measure the effectiveness of the training and provide feedback for continuous improvement. By investing in this training, the RAF aims to foster a culture of excellence in customer service, ultimately leading to higher client satisfaction and loyalty. The tender is open for submissions until September 5, 2025, and interested service providers are encouraged to review the attached documents for further details and requirements.
This tender is suitable for training organizations and consultants specializing in customer service, employee training, and organizational development. Businesses with a proven track record in delivering effective training programs to enhance client interaction skills will find this opportunity relevant.
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