This tender seeks a service provider to host the City of Tshwane's fraud hotline at their own call centre for six months. Key requirements include operational capability and expertise in handling sensitive information.
The City of Tshwane is re-advertising a tender for the appointment of a service provider to manage and host its fraud hotline facilities. The successful bidder will be responsible for operating the hotline from their own call centre for a duration of six months. This service is critical for ensuring transparency and accountability within the city, allowing residents to report fraudulent activities confidentially and securely.
The scope of work includes establishing a fully functional call centre equipped to handle incoming calls, ensuring staff are trained in customer service and fraud reporting protocols, and maintaining strict confidentiality of all reports. The provider must demonstrate experience in managing similar services, along with the necessary technical infrastructure to support a high volume of calls. Additionally, the service provider will be expected to provide regular reports on call statistics and feedback to the City of Tshwane, enhancing the overall effectiveness of the hotline.
This initiative not only aims to empower citizens to report fraud but also to strengthen the city's governance framework. By outsourcing this service, the City of Tshwane seeks to leverage specialized expertise while ensuring that the hotline operates efficiently and effectively, thus fostering a culture of integrity and accountability within the community.
This tender is suitable for businesses specializing in call centre operations, particularly those with experience in handling sensitive information and fraud reporting. Companies with a proven track record in public service contracts and customer service excellence should consider applying.
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