This tender seeks a service provider for the support, maintenance, and upgrade of an existing IP telephone system, including a call centre module. The project aims to enhance communication efficiency and reliability within the municipality.
The uMhlathuze Municipality is inviting tenders for the appointment of a qualified service provider to support, maintain, and upgrade its existing IP telephone system, which includes a call centre module. The successful bidder will be responsible for ensuring the system operates at optimal performance, addressing any technical issues, and implementing necessary upgrades to enhance functionality and user experience. The project duration is expected to span several months, with a focus on minimizing disruption to municipal operations during the upgrade process.
Key requirements include a thorough assessment of the current system, provision of ongoing technical support, regular maintenance checks, and the implementation of upgrades that align with the latest technological advancements. The service provider must demonstrate experience in managing similar projects and possess the necessary certifications and expertise in IP telephony systems. The benefits of this upgrade include improved communication capabilities, enhanced customer service through the call centre, and increased operational efficiency for the municipality.
This tender is suitable for telecommunications companies, IT service providers, and firms specializing in IP telephony systems and call centre solutions. Businesses with a proven track record in system upgrades and maintenance in public sector environments are encouraged to apply.
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