This tender seeks suppliers for the supply, delivery, installation, and maintenance of an Online Booking and Queue Management System (OBS+QMS) for a three-year period, enhancing service efficiency and customer experience.
The Polokwane Municipality is inviting tenders for the provision of an Online Booking and Queue Management System (OBS+QMS) to streamline service delivery over a three-year period. The successful bidder will be responsible for the supply, delivery, installation, and ongoing maintenance of the system, ensuring it meets the operational needs of the municipality and enhances user experience.
Key requirements include the ability to integrate with existing municipal systems, user-friendly interfaces for both staff and customers, and robust maintenance support. The OBS+QMS should facilitate efficient booking processes, reduce wait times, and improve overall service delivery. This initiative aims to enhance operational efficiency, improve customer satisfaction, and provide a modern solution to manage queues effectively.
Bidders must demonstrate experience in similar projects, provide a detailed implementation plan, and outline their maintenance and support strategies. The successful implementation of this system is expected to yield significant benefits, including increased customer engagement, reduced operational costs, and improved service delivery metrics.
This tender is suitable for IT service providers, software developers, and companies specializing in queue management and booking systems, particularly those with experience in municipal or public sector projects.
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