Seeking a service provider for the support and maintenance of the Oracle CX Customer Relationship Management Solution for 36 months. This tender aims to enhance customer engagement and streamline operations.
The Ethekwini Metropolitan Municipality is inviting proposals from qualified service providers to support and maintain its Oracle CX Customer Relationship Management (CRM) Solution for a duration of 36 months. The selected provider will be responsible for ensuring the system's optimal performance, providing technical support, and implementing necessary updates and enhancements to improve user experience and operational efficiency.
Key responsibilities include troubleshooting issues, offering user training, and maintaining system integrity. The service provider will also be expected to collaborate closely with municipal staff to tailor the CRM functionalities to meet specific organizational needs. This opportunity is ideal for businesses with expertise in CRM solutions, particularly those familiar with Oracle CX, and aims to foster improved customer relations and service delivery within the municipality.
This tender is suitable for IT service providers with experience in CRM systems, particularly those specializing in Oracle solutions. Businesses that offer technical support, system maintenance, and user training services are encouraged to apply.
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