The FSCA seeks qualified vendors to provide comprehensive call centre services, enhancing customer support and communication. The contract duration is one year, with the possibility of extension based on performance.
The Financial Sector Conduct Authority (FSCA) is inviting tenders for the provision of call centre services aimed at improving customer engagement and support. The successful bidder will be responsible for managing inbound and outbound calls, addressing customer inquiries, and providing information related to the FSCA's services and regulations. Key requirements include a proven track record in call centre operations, adherence to service level agreements, and the ability to handle high call volumes efficiently.
The scope of work encompasses not only call handling but also the implementation of customer feedback mechanisms, training of call centre agents, and the use of technology to enhance service delivery. The FSCA emphasizes the importance of quality assurance and continuous improvement in service provision. This tender presents an opportunity for businesses specializing in customer service solutions to contribute to the regulatory framework of the financial sector while ensuring a high standard of communication with stakeholders.
This tender is suitable for businesses that specialize in call centre operations, customer service management, and technology solutions for communication. Companies with experience in the financial sector or regulatory environments are particularly encouraged to apply.
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