This tender seeks qualified vendors to implement and support an on-premises IT Service Management (ITSM) solution. The project aims to enhance IT service delivery and management efficiency within the organization.
The Office of the Pension Funds Adjudicator is inviting proposals for the implementation and support of an on-premises IT Service Management (ITSM) solution. This initiative is designed to improve the management of IT services, streamline operations, and enhance service delivery to stakeholders. The selected vendor will be responsible for the complete implementation process, including system configuration, integration, and user training, ensuring that the solution meets the specific needs of the organization.
Key requirements include a robust ITSM framework that covers incident management, problem management, change management, and service request fulfillment. The vendor must demonstrate experience in deploying similar solutions in comparable environments and provide ongoing support and maintenance services post-implementation. The goal is to create a sustainable ITSM environment that not only meets current operational demands but also allows for future scalability and adaptability to evolving business needs.
This tender is suitable for IT service providers, software vendors, and consulting firms with expertise in IT service management solutions and a proven track record in implementation and support services.
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