This tender seeks qualified service providers to deliver co-sourced call centre services for a duration of three years. The selected provider will enhance customer engagement and support operations for the Estate Agency Affairs Board.
The Estate Agency Affairs Board is inviting tenders for the provision of co-sourced call centre services over a three-year period. The successful bidder will be responsible for managing inbound and outbound communications, ensuring high levels of customer satisfaction, and providing support for various agency functions. Key requirements include the ability to handle a high volume of calls, maintain service quality standards, and implement effective reporting mechanisms to track performance metrics.
This tender presents an opportunity for service providers with experience in call centre operations, particularly those familiar with the real estate sector. The selected provider will be expected to collaborate closely with the Board to align services with organizational goals, enhance operational efficiency, and contribute to improved service delivery. The successful implementation of these services is expected to lead to increased customer satisfaction and streamlined communication processes.
This tender is suitable for established call centre service providers with a proven track record in customer service, particularly those experienced in the real estate industry. Businesses that can demonstrate the ability to manage high call volumes and deliver quality support are encouraged to apply.
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