This tender seeks qualified service providers to deliver support services and establish a service level agreement for the existing CitiCall application software over a 36-month period. Key requirements include technical support and maintenance to ensure optimal software performance.
The Ugu District Municipality invites tenders for the provision of support services and a service level agreement for the existing CitiCall application software. This engagement will last for a period of 36 months, during which the selected service provider will be responsible for delivering comprehensive technical support, software maintenance, and updates to ensure the application operates efficiently and meets user needs.
The scope of work includes troubleshooting, user support, system upgrades, and performance monitoring. The service provider will also be expected to adhere to agreed-upon service levels to ensure minimal downtime and maximum responsiveness to user queries. This tender presents an opportunity for businesses with expertise in software support and maintenance to contribute to the effective functioning of a critical municipal application, thereby enhancing service delivery to the community.
This tender is suitable for IT service providers, software maintenance companies, and consultants with experience in application support and service level agreements, particularly those familiar with municipal software solutions.
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