The Border Management Authority seeks proposals for a cloud-based IT Service Management (ITSM) tool and service desk telephony. This 36-month contract includes implementation, maintenance, and support services to enhance operational efficiency.
The Border Management Authority (BMA) is inviting proposals for the implementation and ongoing support of a cloud-based IT Service Management (ITSM) tool, along with integrated service desk telephony solutions. This initiative aims to streamline IT operations, improve service delivery, and enhance user experience over a period of 36 months. The selected service provider will be responsible for deploying the ITSM tool, ensuring seamless integration with existing systems, and providing comprehensive maintenance and support throughout the contract duration.
Key requirements include the ability to offer a scalable SaaS solution that meets the specific needs of the BMA, including incident management, problem management, change management, and service request fulfillment. Additionally, the service desk telephony component should facilitate efficient communication and support for users. Proposals should demonstrate the provider's expertise in ITSM implementations, as well as their capability to deliver ongoing support and training to BMA staff. This project represents a significant opportunity for service providers to contribute to the modernization of BMA's IT infrastructure, ultimately leading to improved operational effectiveness and user satisfaction.
This tender is suitable for IT service providers with expertise in cloud-based solutions, particularly those experienced in ITSM tools and telephony systems. Businesses that can demonstrate a track record of successful implementations and ongoing support in similar environments are encouraged to apply.
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