ICT Application Software and Programming Support

The National Consumer Tribunal (NCT) is inviting bids for the provision of ICT application software, specifically a Case Management System (CMS), along with ongoing programming support. This initiative is critical for improving the Tribunal's operational efficiency and enhancing the management of consumer cases. The selected vendor will be responsible for developing, implementing, and maintaining a robust CMS that meets the Tribunal's specific requirements.

Key responsibilities include the customization of the CMS to align with NCT's workflows, integration with existing systems, and providing technical support and training for Tribunal staff. The successful bidder will also be expected to ensure that the software complies with relevant regulations and standards, thereby safeguarding consumer rights and promoting transparency in the Tribunal's operations. This project is expected to significantly improve case processing times and enhance user experience for both staff and consumers.

The tender is open for submissions until November 28, 2025, and interested parties are encouraged to review the detailed bid document for specific requirements and evaluation criteria. This opportunity is ideal for software development firms with experience in creating CMS solutions for governmental or regulatory bodies, as well as those who can provide ongoing technical support and training services.