Queue Management System with Audio & Visual Kiosks

The South African Social Security Agency (SASSA) is inviting tenders for the procurement of a Queue Management System that integrates audio and visual elements, as well as self-service kiosks. This system is intended to streamline customer interactions, reduce wait times, and improve overall service delivery in public service settings. Key requirements include the installation of user-friendly kiosks, audio announcements for queue updates, and visual displays that guide customers through the service process.

The successful bidder will be responsible for providing a complete solution that encompasses the design, installation, and maintenance of the Queue Management System. This includes ensuring compatibility with existing infrastructure, training staff on system usage, and offering ongoing technical support. The implementation of this system is expected to significantly enhance the customer experience by providing clear information and reducing congestion, thereby allowing SASSA to serve the public more effectively.

Businesses with experience in technology solutions, particularly in queue management and customer service systems, are encouraged to apply. This tender presents an opportunity to contribute to the modernization of public services in South Africa, with a focus on efficiency and customer satisfaction. Interested parties should prepare to demonstrate their capability to deliver a robust and innovative solution that meets the outlined specifications.