Credit Control and Debt Collection Optimization Services

The Overstrand Municipality is inviting proposals for professional services aimed at optimizing its Credit Control and Debt Collection Unit. The primary objective is to improve the effectiveness of current processes, enhance revenue collection, and minimize outstanding debts. Bidders are expected to provide innovative solutions and strategies that align with best practices in financial management and debt recovery. The successful service provider will work closely with municipal staff to assess existing workflows, identify bottlenecks, and implement tailored solutions that drive efficiency and effectiveness in debt collection efforts.

In addition to process optimization, the scope of work includes training municipal staff on new systems and methodologies, ensuring compliance with relevant legislation, and providing ongoing support during the implementation phase. The expected duration of the project is outlined in the tender documents, with a focus on achieving measurable improvements in collection rates and customer satisfaction. This tender presents an excellent opportunity for firms with a proven track record in financial services, particularly those specializing in credit control and debt management, to contribute to the municipality's financial health and sustainability.