This tender seeks a service provider to deliver hosted call centre services for the Gender-Based Violence Command Centre. The service will support victims of gender-based violence, ensuring timely and effective assistance.
The Department of Social Development is inviting proposals for the provision of hosted call centre services at the Gender-Based Violence Command Centre located in Salvokop, Pretoria. This initiative aims to enhance support for victims of gender-based violence by providing a dedicated, responsive, and professional call centre service. The selected service provider will be responsible for managing incoming calls, offering immediate assistance, and ensuring that callers are connected with appropriate resources and support services.
The scope of work includes setting up a fully operational call centre equipped with the necessary technology and trained personnel to handle sensitive cases. The service provider must demonstrate experience in managing call centres, particularly in social services or crisis intervention. Key requirements include 24/7 availability, data privacy compliance, and the ability to provide multilingual support to cater to diverse communities. This service is crucial for addressing the urgent needs of individuals affected by gender-based violence, thereby contributing to the overall safety and well-being of the community.
This tender is suitable for businesses specializing in call centre operations, particularly those with experience in social services, crisis management, and multilingual support. Companies with a proven track record in providing sensitive and responsive services to vulnerable populations are encouraged to apply.