Seeking a qualified service provider to conduct a comprehensive Customer Satisfaction Survey for the financial year 2025/26. The contract spans six months, focusing on gathering valuable feedback to enhance service delivery.
The City Council of Johannesburg is inviting proposals from experienced service providers to conduct a Customer Satisfaction Survey for the financial year 2025/26. This six-month contract aims to assess the satisfaction levels of customers regarding various services offered by the council. The survey will play a crucial role in identifying areas for improvement and ensuring that the council meets the needs and expectations of its constituents.
The selected service provider will be responsible for designing the survey, collecting data, analyzing results, and presenting findings in a comprehensive report. Key requirements include a proven track record in conducting similar surveys, expertise in data analysis, and the ability to provide actionable insights. The survey results will inform strategic decisions and enhance service delivery, ultimately benefiting the community.
This tender represents an opportunity for businesses specializing in market research, customer feedback analysis, and data-driven decision-making to contribute to the improvement of public services. By participating, service providers can showcase their capabilities and establish a partnership with the City Council to foster a customer-centric approach in governance.
This tender is suitable for businesses with expertise in conducting customer satisfaction surveys, market research, and data analysis. Companies that have experience working with public sector clients or in similar administrative support activities are encouraged to apply.