This tender seeks a qualified service provider to deliver training on quality assurance techniques based on ISO 9001:2015 standards. The training aims to enhance organizational quality management systems and improve overall service delivery.
The National Consumer Tribunal is inviting proposals from experienced service providers to conduct comprehensive training on quality assurance techniques aligned with ISO 9001:2015 standards. This training is crucial for organizations aiming to strengthen their quality management systems and ensure compliance with international standards. The selected provider will be responsible for developing a tailored training program that addresses the specific needs of the Tribunal, including interactive workshops, practical exercises, and assessments to measure participant understanding and application of quality assurance principles.
The training is expected to cover key topics such as quality management principles, process approach, risk-based thinking, and continuous improvement strategies. Participants will gain valuable insights into implementing effective quality assurance practices that enhance service delivery and customer satisfaction. The training duration will be determined in consultation with the selected provider, ensuring flexibility to accommodate the Tribunal's operational requirements. By investing in this training, the Tribunal aims to foster a culture of quality excellence that aligns with its mission to protect consumer rights and promote fair business practices.
This tender is suitable for training organizations and consultants with expertise in quality management systems, particularly those familiar with ISO 9001:2015 standards. Businesses that specialize in management consultancy and have a proven track record in delivering effective training programs are encouraged to apply.