The Road Accident Fund seeks a qualified service provider for the maintenance and support of the Guidewire and Intelligent Data Platform (IDP) over five years. Key requirements include expertise in application support and cloud infrastructure management.
The Road Accident Fund (RAF) is inviting bids for the appointment of an experienced service provider to deliver comprehensive maintenance and support for its Guidewire and Intelligent Data Platform (IDP) solutions. This five-year contract will require the successful bidder to establish an Application Support Centre, providing Level 1 to Level 4 support, ensuring seamless operation of critical applications including ClaimCenter, CustomerEngage, and VendorEngage. The scope includes proactive monitoring, incident management, system enhancements, and integration support with existing systems, ensuring high availability and performance of the applications.
The selected provider will also be responsible for implementing a robust change management process, conducting regular health checks, and ensuring compliance with security and regulatory standards. The RAF aims to enhance its digital transformation journey, and the service provider will play a crucial role in optimizing the operational efficiency of the Integrated Claims Management Solution (ICMS). This tender is ideal for businesses with proven experience in Guidewire solutions and cloud infrastructure, particularly those with a strong track record in the insurance sector.
This tender is suitable for IT service providers with expertise in Guidewire applications, cloud infrastructure management, and experience in the insurance industry. Companies with a proven track record in application support and maintenance, particularly those familiar with digital transformation in public sector environments, are encouraged to apply.