The Road Accident Fund seeks a qualified service provider for the renewal of Citrix maintenance and Level 3 support for a duration of 12 months. Key requirements include adherence to security measures and compliance with data protection regulations.
The Road Accident Fund (RAF) is inviting proposals from experienced service providers to deliver Citrix maintenance and Level 3 support services for a period of 12 months. This tender emphasizes the importance of maintaining high security standards and compliance with the Protection of Personal Information Act, ensuring that all confidential data is handled with the utmost care. Providers must demonstrate robust protocols for document handling, secure storage, and access control to protect sensitive information.
The scope of work includes the renewal of Citrix software maintenance, troubleshooting, and providing Level 3 technical support to ensure seamless operations. Service providers will be required to implement comprehensive security measures, including physical security protocols, cybersecurity standards, and incident response plans. The successful bidder will play a crucial role in safeguarding the RAF's data integrity and ensuring compliance with relevant legislation, thereby contributing to the organization's operational efficiency and security posture.
This tender is suitable for IT service providers with expertise in Citrix systems, data security, and compliance with data protection laws. Businesses that have experience in providing technical support and maintenance services in a secure environment are encouraged to apply.