Request for proposals to conduct service standards research over a 60-day period at Airports Company South Africa. The project aims to enhance service delivery and passenger experience through comprehensive data collection and analysis.
Airports Company South Africa is seeking proposals for the provision of service standards research, aimed at improving the quality of services provided at its airports. This tender encompasses a 60-day research period during which the selected service provider will gather and analyze data related to passenger experiences and service delivery standards. Key activities will include fieldwork observations, stakeholder evaluations, and the implementation of mystery shopper criteria to assess service quality across various touchpoints.
The successful bidder will be required to adhere to the guidelines outlined in the supporting documents, which detail the methodologies for fieldwork, sample sizes, and reporting structures. This research is critical for identifying areas of improvement and ensuring compliance with service excellence benchmarks. By participating in this tender, businesses will contribute to enhancing the overall passenger experience and operational efficiency at South African airports, ultimately supporting the growth of the aviation sector in the region.
This tender is suitable for research firms, consultancy agencies, and organizations specializing in service quality assessment and data analysis, particularly those with experience in the aviation or transport sectors.
•••••• •••• ••••••• ••••• •••••• •••••• •••••• ••••.
Get full access to this tender, including documents, location, and contact details.