Eskom seeks a 24-hour live service to receive and register actual or suspected incidents of crimes and financial irregularities from employees, suppliers, customers, and stakeholders, ensuring a secure reporting mechanism.
Eskom is inviting tenders for a comprehensive 24-hour live service dedicated to receiving and registering actual or suspected incidents of crimes and other irregularities, including financial misconduct. This service aims to create a secure and confidential reporting environment for employees, suppliers, customers, and other stakeholders, thereby enhancing Eskom's integrity and accountability. The successful bidder will be responsible for establishing a hotline that operates continuously, ensuring that all reported incidents are documented and escalated appropriately.
The scope of work includes developing a user-friendly interface for reporting incidents, training personnel to handle sensitive information, and implementing robust security measures to protect the anonymity of whistleblowers. The service should also include detailed reporting mechanisms to track incidents and provide feedback to stakeholders. This initiative is crucial for fostering a culture of transparency and trust within Eskom and its associated networks, ultimately contributing to the organization's operational efficiency and reputation.
This tender is suitable for businesses specializing in incident management, hotline services, and compliance solutions, particularly those with experience in the utility sector and a proven track record in handling sensitive information securely.
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