The Road Accident Fund seeks a qualified research agency to conduct a comprehensive Customer Satisfaction Survey. This initiative aims to gather insights on customer experiences and improve service delivery.
The Road Accident Fund (RAF) is inviting proposals from experienced research agencies to partner in conducting a Customer Satisfaction Survey. This survey is crucial for understanding the perceptions and experiences of the Fund's clients, allowing for data-driven improvements in service delivery. The selected agency will be responsible for designing the survey, collecting data, analyzing results, and presenting findings in a clear and actionable format.
Key requirements include a demonstrated history of conducting similar surveys, expertise in quantitative and qualitative research methodologies, and the ability to provide insights that can directly inform service enhancements. The project is expected to be completed within a specified timeframe, with findings to be delivered promptly to ensure timely implementation of improvements. This initiative not only aims to enhance customer satisfaction but also to strengthen the RAF's commitment to transparency and accountability in its operations.
This tender is suitable for research firms with expertise in customer satisfaction surveys, data collection, and analysis. Companies with a proven track record in delivering actionable insights to improve service delivery will find this opportunity particularly relevant.
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