This tender invites proposals for providing comprehensive support services for SUSE Linux, IBM DB2, AS400, and Virtual Works over a 36-month period. Interested vendors should demonstrate expertise in these technologies and a commitment to service excellence.
The Ethekwini Metropolitan Municipality seeks qualified service providers to deliver ongoing support for SUSE Linux, IBM DB2, AS400, and Virtual Works systems for a duration of 36 months. The selected vendor will be responsible for ensuring optimal performance, security, and reliability of these critical IT infrastructures. Key responsibilities include troubleshooting, system updates, performance monitoring, and user support, ensuring that all systems operate efficiently and effectively.
Proposals should outline the vendor's experience with these technologies, including any certifications or partnerships with the respective software providers. Additionally, the tender requires a clear service level agreement (SLA) that defines response times, escalation procedures, and support availability. This project is crucial for maintaining the operational integrity of municipal services, and the chosen vendor will play a vital role in enhancing the municipality's IT capabilities, ultimately benefiting the community through improved service delivery.
This tender is suitable for IT service providers with proven expertise in SUSE Linux, IBM DB2, AS400, and Virtual Works. Businesses that specialize in technical support, system administration, and IT infrastructure management are encouraged to apply, particularly those with experience in municipal or governmental contracts.
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