Stakeholder Satisfaction Survey Services

The Banking Sector Education and Training Authority is inviting proposals for the provision of stakeholder satisfaction survey services. The primary objective of this tender is to engage a professional service provider to design, implement, and analyze stakeholder satisfaction surveys. The selected vendor will be responsible for developing survey instruments, collecting data, and providing comprehensive reports that highlight stakeholder feedback and actionable insights.

The scope of work includes identifying key stakeholder groups, creating tailored survey questions, conducting surveys through various methods (online, telephonic, etc.), and analyzing the results to gauge stakeholder satisfaction levels. The successful bidder will also be expected to present findings to the authority, along with recommendations for enhancing stakeholder engagement and service delivery. This project is crucial for ensuring that the authority meets the needs and expectations of its stakeholders, ultimately leading to improved services and outcomes.

Interested parties must demonstrate relevant experience in conducting similar surveys, possess strong analytical skills, and have a proven track record of delivering actionable insights. The duration of the project is expected to be from the date of appointment until the completion of the survey and reporting phases, with a clear timeline outlined in the proposal. This is an excellent opportunity for firms specializing in market research and stakeholder engagement to contribute to the development of the banking sector's educational initiatives.