Seeking a professional service provider to establish a toll-free hotline for anti-fraud and ethics reporting, operational for 36 months. Key requirements include multilingual support, case management, and confidentiality.
The Trans-Caledon Tunnel Authority (TCTA) is inviting bids for the provision of an Anti-Fraud and Ethics Toll-Free Hotline for a duration of 36 months. This service aims to facilitate anonymous reporting of fraud and ethical violations, ensuring a secure and confidential environment for whistleblowers. The hotline must support all eleven official South African languages and provide operator-assisted reporting, alongside a secure Case Management System (CMS) for tracking and managing reports.
The selected service provider will be responsible for maintaining operational independence, ensuring compliance with the Protection of Personal Information Act (POPIA), and delivering detailed monthly reports on reported incidents. Additionally, the provider will conduct awareness training sessions and provide promotional materials to encourage reporting. This initiative underscores TCTA's commitment to ethical conduct and transparency, making it essential for businesses with expertise in fraud risk management and hotline services to participate.
This tender is suitable for businesses specializing in fraud prevention, ethics management, and hotline services, particularly those with experience in providing secure reporting mechanisms and case management systems.
Answer a few questions — by voice, chat or a short form — and your official quote arrives as a PDF you can circulate for sign-off, ready to accept online. One fixed annual figure for your whole bid team.