Seeking a service provider to design, implement, analyze, and report on a comprehensive customer satisfaction survey at ATNS centers. The project aims to identify service gaps and enhance customer experience.
The Air Traffic and Navigation Services (ATNS) is inviting proposals from qualified service providers to conduct a comprehensive customer satisfaction survey across its operational centers. The successful bidder will be responsible for designing a survey methodology that incorporates both quantitative and qualitative research methods, ensuring it addresses key service areas such as air navigation services, air traffic management, and customer support. The project will also involve pilot testing, data collection, analysis, and the development of actionable recommendations to improve service delivery.
This initiative aims to assess customer satisfaction levels, identify gaps in service delivery, and develop tools for ongoing measurement of customer satisfaction. The project is expected to be completed within 20 weeks from the contract award, with clear deliverables including a detailed report and an implementation roadmap for improvements. This survey will not only enhance customer experience but also contribute to the overall operational efficiency of ATNS.
This tender is suitable for consulting firms, market research companies, and organizations with expertise in customer satisfaction surveys and data analysis, particularly those with experience in the aviation or public service sectors.
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