The NRCS seeks a qualified service provider for the support and maintenance of Microsoft Dynamics 365 Customer Engagement (CE) and associated integrations. This contract spans 12 months and requires expertise in incident management, system enhancements, and technical support.
The National Regulator for Compulsory Specifications (NRCS) invites experienced service providers to submit quotations for the ongoing support and maintenance of its Microsoft Dynamics 365 Customer Engagement (CE) environment. The successful bidder will ensure the reliability, security, and optimal performance of the system, which is crucial for managing customer relationships, revenue management, and regulatory processes. Key responsibilities include incident management, system enhancements, and integration support with Sage 300 Finance and other applications.
The scope of work encompasses functional support for Microsoft Dynamics 365 CE, the Microsoft Power Platform customer portal, and related business processes. The service provider must provide comprehensive monitoring, troubleshooting, and enhancement services to ensure seamless operation. This includes resolving incidents affecting internal users and external customers, maintaining integration reliability, and ensuring compliance with service level agreements. The contract duration is 12 months, with a focus on delivering high-quality support and facilitating knowledge transfer to NRCS staff.
This tender is suitable for IT service providers with expertise in Microsoft Dynamics 365 CE, integration with financial systems, and a proven track record in delivering technical support and maintenance services.
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