This tender seeks a service provider for the support, maintenance, and migration of the existing telephony infrastructure, including SIP and telephone usage, for a period of 36 months. Key requirements include integration with Microsoft Teams and provision of SIP trunks.
The South African Diamond and Precious Metals Regulator (SADPMR) invites bids for the appointment of a service provider to support and maintain its telephony infrastructure over a 36-month period. The successful bidder will be responsible for the migration of current Session Initiation Protocol (SIP) and telephone usage, ensuring seamless integration with the existing Microsoft Teams environment. This includes providing SIP trunks with 30 channels, maintaining the current voice calling solution, and ensuring that all 130 Microsoft Teams licenses are fully functional.
The scope of work encompasses the configuration and testing of the telephony solution, support for third-party integrations, and the provision of secure communication channels. Additionally, the service provider must deliver a breakdown of local and international call rates and ensure that all configurations are optimized for performance. The project aims to enhance the SADPMR's communication capabilities while leveraging the features of Microsoft Teams, ultimately improving operational efficiency and service delivery.
This tender is suitable for telecommunications companies, IT service providers specializing in voice solutions, and firms with experience in Microsoft Teams integration and support. Businesses that can provide SIP trunking services and have a proven track record in managing telephony infrastructure will find this opportunity relevant.
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