Bergrivier Municipality seeks a qualified service provider to deliver specialised ICT technical support services, including upgrades and new functionalities for Microsoft technologies, from appointment until June 30, 2029.
The tender invites experienced service providers to offer specialised ICT technical support services to Bergrivier Municipality. The successful bidder will be responsible for upgrading and implementing new functionalities for prescribed Microsoft technologies, ensuring optimal performance and security of the municipality's ICT infrastructure. Key responsibilities include planning, design, and implementation of Microsoft applications, system patch management, and providing technical support for various Microsoft products including Azure, SQL Server, and Microsoft 365. The contract duration is from the date of appointment until June 30, 2029, with a focus on enhancing service delivery and operational efficiency through expert ICT solutions.
Bidders must demonstrate their qualifications as a Microsoft Partner with active Licensing Solution Provider status, and provide proof of relevant competencies in Microsoft technologies. The services will include a formal helpdesk, incident management, and compliance with service level agreements (SLAs). This tender is ideal for businesses that can provide comprehensive support and have a proven track record in managing Microsoft environments, ensuring that Bergrivier Municipality can achieve its ICT goals effectively.
This tender is suitable for ICT service providers with expertise in Microsoft technologies, particularly those with experience in municipal or public sector contracts. Businesses that are Microsoft Partners and can demonstrate a strong capability in providing technical support and system upgrades should apply.
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