This tender has closed on 8 June 2026.
The information below is kept for reference. Browse active Administrative and support activities tenders or view all open tenders.
This tender seeks a qualified service provider for the maintenance and support of Cohesity/Veritas NetBackup software and Quantum tape library systems for a duration of 12 months. Key requirements include certified technicians and a 24/7 support SLA.
The South African Broadcasting Corporation (SABC) is inviting proposals for the maintenance and support of its Cohesity/Veritas NetBackup software and Quantum Scalar i500 tape library systems. The selected service provider will be responsible for ensuring the operational integrity of these critical systems, which are essential for the automated backup of corporate data. The contract will span a period of 12 months, during which the provider must deliver 24/7 support with a guaranteed response time of four hours in case of system failures.
Bidders must demonstrate their capability by providing proof of authorization to support the specified software and hardware, along with evidence of previous experience in similar projects. The scope of services includes regular maintenance, troubleshooting, and reporting on system performance. The SABC prefers a service provider with an Original Equipment Manufacturer (OEM) partnership to ensure access to specialized support and resources. A clear escalation procedure and monthly performance reporting are also required to maintain service quality and accountability.
This tender is suitable for IT service providers, particularly those with expertise in data backup solutions, software maintenance, and hardware support. Businesses with OEM partnerships or certifications in Cohesity and Quantum products are encouraged to apply.