This tender invites bids for the development of a centralised customer relations management database and system. Key requirements include attendance at a compulsory clarification meeting and adherence to responsiveness criteria. The project aims to enhance customer service efficiency.
The Drakenstein Municipality seeks to implement a centralised customer relations management (CRM) database and system to streamline interactions with its constituents. This system will play a crucial role in improving service delivery, ensuring that customer inquiries and feedback are managed effectively. Bidders are required to provide a comprehensive proposal that outlines their approach to developing and implementing the CRM system, including technical specifications, timelines, and support services.
Bidders must attend a compulsory clarification meeting to discuss the tender specifications and requirements, which will be held on 22 September 2026. The successful bidder will be expected to demonstrate functionality that meets a minimum score of 70% to progress in the evaluation process. The project is expected to enhance operational efficiency and improve the overall customer experience by providing a robust platform for managing customer relationships and data. The tender will be evaluated based on the Preferential Procurement Regulations, with a procurement preference point system of 80/20 applicable.
This tender is suitable for IT companies specializing in database development, CRM solutions, and customer service systems. Businesses with experience in municipal contracts and a proven track record in delivering similar projects are encouraged to apply.
Answer a few questions — by voice, chat or a short form — and your official quote arrives as a PDF you can circulate for sign-off, ready to accept online. One fixed annual figure for your whole bid team.