This tender has closed on 18 June 2026.
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Seeking a consultant for a 24-month Business Transformation initiative to enhance operational efficiency and customer experience within the insurance sector. Key deliverables include process reengineering, employee empowerment, and digitalization strategies.
The South African Special Risks Insurance Association (Sasria SOC Ltd) is inviting proposals for consulting services aimed at facilitating a comprehensive Business Transformation initiative over a period of 24 months. This initiative is designed to reshape Sasria's operational model, focusing on enhancing efficiency, effectiveness, and sustainability across its insurance value chain. The selected consultant will be responsible for delivering key outputs, including business process reengineering, integration of customer experience strategies, and recommendations for optimizing existing technology and data capabilities.
The scope of work encompasses several critical areas: conducting a gap analysis to align current processes with best practices, empowering employees through a defined KPI framework, enabling distribution channels, and developing a customer experience maturity framework. The consultant will also provide strategic recommendations for digitalization, ensuring that existing systems are optimized for improved workflows and data management. This project aims to establish a customer-centric culture and integrated operating model that supports Sasria's strategic objectives and enhances stakeholder confidence.
This tender is suitable for consulting firms with expertise in business transformation, process reengineering, and customer experience enhancement, particularly those with experience in the insurance sector or financial services.