The Office of the Pension Funds Adjudicator seeks proposals for the design, development, and implementation of a WhatsApp Business solution. This initiative aims to enhance stakeholder engagement and service accessibility over a period of 18 months.
The Office of the Pension Funds Adjudicator (OPFA) is inviting qualified bidders to submit proposals for the implementation of a WhatsApp Business solution. The primary objective of this project is to create a modern, secure, and user-friendly platform that facilitates stakeholder communication and complaint management. The solution will serve as an additional digital service channel, allowing users to track complaints, access frequently asked questions, and receive updates on case statuses through WhatsApp.
Bidders are required to design, develop, and implement the solution within a six-month timeframe, with a phased approach to ensure minimum viable product functionality is achieved. The successful bidder will also provide maintenance and support services for an additional 18 months, ensuring the solution operates effectively across all ICT environments. Key requirements include integration with existing OPFA systems, adherence to security and compliance standards, and the ability to facilitate self-service functions for users. This initiative is expected to significantly improve customer experience and broaden access to OPFA services.
This tender is suitable for businesses specializing in software development, particularly those with experience in implementing communication solutions and integrating with existing case management systems. Companies with a strong background in ICT services and compliance with security standards are encouraged to apply.