This tender has closed on 16 October 2026.
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The Road Accident Fund seeks a comprehensive Legal Claims Resolution Platform, including ongoing support and maintenance for 12 months. This platform will enhance claims management efficiency and legal decision-making capabilities.
The Road Accident Fund (RAF) is inviting proposals for a Legal Claims Resolution Platform (LCRP) that will streamline the management of legal claims from inception to resolution. The platform must support various functionalities, including assessment of claim merits, settlement processing, conflict management, and legal documentation management. Additionally, it should facilitate electronic document signing, task management, and maintain a complete audit trail of all activities. The successful bidder will provide support and maintenance for a period of 12 months, ensuring the platform is continuously updated with the latest legal content and compliance requirements.
The LCRP must also include capabilities for business process optimization, allowing the RAF to analyze claim processing efficiency and implement workflow enhancements. Key requirements include integration with existing RAF systems, robust data management, and a secure environment for handling sensitive legal information. Bidders should demonstrate their ability to provide ongoing support, including incident resolution, performance reviews, and compliance with evolving legal standards. This tender presents an opportunity for businesses specializing in legal technology solutions to contribute to the enhancement of the RAF's service delivery and operational effectiveness.
This tender is suitable for businesses that specialize in legal technology solutions, software development, and support services, particularly those with experience in claims management systems and integration with public sector entities.
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