The National Consumer Commission seeks a cloud-based ICT service desk solution, including licenses, configuration, customization, training, and ongoing support for 36 months. This tender aims to enhance service efficiency and compliance with privacy regulations.
The National Consumer Commission (NCC) is inviting proposals for a comprehensive cloud-based ICT service desk solution to be implemented over a period of 36 months. The selected service provider will be responsible for supplying the necessary licenses, configuring and customizing the system, training NCC staff, and providing ongoing support and maintenance. The solution must facilitate multiple channels for incident logging, including a self-service portal and mobile application, ensuring ease of use for both ICT staff and end users.
Key requirements include compliance with international privacy laws and the ability to manage various ITIL processes such as Incident Management, Problem Management, and Change Management. The service desk system should also feature robust reporting capabilities, asset management, and a knowledge base for enhanced user support. The NCC emphasizes the need for a modular and scalable solution that can adapt to future requirements, ensuring that the service desk remains efficient and effective in meeting consumer needs.
This tender is suitable for IT service providers, especially those with experience in cloud-based solutions, ITIL frameworks, and training services. Companies that can demonstrate compliance with privacy regulations and have a proven track record in similar implementations are encouraged to apply.