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Buy nowPostbank seeks qualified service providers for a three-month project to design and execute customer experience surveys targeting individual customers and Stokvels. The goal is to measure satisfaction, loyalty, and improve service delivery.
Postbank SOC Ltd is inviting experienced service providers to submit quotations for the procurement of Customer Experience Survey Services over a period of three months. This initiative aims to develop a structured and compliant measurement program that evaluates customer satisfaction, loyalty, and effort among individual customers and Stokvels. The selected provider will be responsible for designing survey instruments, executing data collection through various channels, and analyzing the results to provide actionable insights.
The scope of services includes the design of tailored surveys for individual customers and Stokvel decision-makers, ensuring compliance with the Protection of Personal Information Act (POPIA). The provider will utilize multiple data collection methods, including SMS-to-web, email, and telephonic surveys, ensuring accessibility for all customer segments. The successful bidder will also be expected to deliver comprehensive analytics, reporting, and insights, enabling Postbank to enhance its service offerings and foster long-term customer relationships. This contract represents a significant opportunity for firms specializing in customer experience research and analytics within the South African retail banking sector.
This tender is suitable for businesses specializing in customer experience research, analytics, and market research services, particularly those with experience in the South African banking sector and a proven track record in conducting customer satisfaction surveys.