The tender seeks proposals for the support, maintenance, and enhancement of the Office of Health Standards Compliance (OHSC) call center solutions for a duration of 12 months, ensuring operational efficiency and compliance.
The Office of Health Standards Compliance (OHSC) is inviting proposals for the ongoing support, maintenance, and enhancement of its call center solutions, which have been operational since November 2016. This tender encompasses a comprehensive scope of work that includes the maintenance of existing telephony systems, CRM integration, and the optimization of contact center functionalities. Bidders are expected to provide technical support, system enhancements, and ensure compliance with service level agreements (SLAs) for a period of 12 months.
The successful bidder will be responsible for maintaining the current NEC IP SV9100 Telephony system, Business ConneCT application, and Halo CRM, among other components. Key requirements include the provision of valid licenses, technical support, and the ability to implement system enhancements based on user feedback. The OHSC aims to improve service delivery and operational efficiency, making this an ideal opportunity for businesses with experience in healthcare-related call center solutions or similar sectors.
This tender is suitable for businesses specializing in call center solutions, telephony systems, and CRM integration, particularly those with experience in the healthcare sector or public service compliance.