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Buy nowSAQA seeks bids for an AI-enabled WhatsApp omnichannel communication platform, focusing on implementation, integration, and support services for enhanced stakeholder engagement over a 12-month period.
The South African Qualifications Authority (SAQA) is inviting bids for the provision of a WhatsApp AI-enabled omnichannel communication platform. This initiative aims to enhance stakeholder engagement, service delivery, and operational efficiency through a digital transformation aligned with SAQA's ICT strategy. The selected service provider will be responsible for implementing a fully functional WhatsApp Business API solution, which includes configuring a dedicated WhatsApp business number, developing an AI-powered chatbot with natural language processing capabilities, and ensuring seamless integration with existing SAQA systems.
The scope of work encompasses platform implementation, AI chatbot development, integration services, process automation, reporting and analytics, compliance and security measures, as well as training and ongoing support. The solution must comply with the Protection of Personal Information Act (POPIA) and government ICT standards, ensuring secure communication and data handling. This project presents an opportunity for businesses with expertise in communication technologies and AI solutions to contribute to SAQA's mission of improving service delivery and user experience.
This tender is suitable for businesses specializing in AI technologies, software development, communication solutions, and those with experience in government contracts and compliance with data protection regulations.