Provision of support, administration, and maintenance services for Computer Associates (CA) solutions over a 24-month period. The tender seeks accredited partners to enhance system reliability and performance.
The eThekwini Municipality is inviting tenders for the provision of support, administration, and maintenance services for its Computer Associates (CA) solutions, including CA Service Desk Manager, CA IT Asset Manager, and CA Client Automation. This contract will span 24 months and aims to ensure the continued reliability and performance of these critical IT systems. The successful service provider will be responsible for preventive maintenance, application administration, and fulfilling service requests in accordance with ITIL-based practices. Additionally, the provider will conduct quarterly value realization reviews to optimize the use of the CA solutions.
Key requirements include the assignment of qualified support personnel, adherence to ITIL standards for service management, and the ability to perform system upgrades and maintenance tasks. The tender emphasizes the need for a proactive approach to application performance and user support, ensuring that the municipality can leverage its CA solutions effectively. Interested bidders must demonstrate their accreditation with Computer Associates and provide evidence of previous experience in similar projects to qualify for this tender.
This tender is suitable for IT service providers, particularly those accredited by Computer Associates, with experience in managing CA solutions and a proven track record in IT service management.